Legal Engineering Analyst

Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and Bond. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

The Ironclad Legal Analyst Program is a selective opportunity for recent graduates or candidates with 1-3 years of work history to gain practical experience at the intersection of law, business, and technology. If you’re passionate about the law, learning how businesses operate, and pushing your technical skills, then this is the place for you. As a Legal Analyst, you’ll partner with teams across Ironclad (like Customer Success, Engineering, Sales, and Support) to deploy our product to enterprises around the world. This is an opportunity to get in at the ground floor of one of the fastest growing technology companies in Silicon Valley.

What you'll be doing

• Own small and medium customer deployments focusing on efficiently delivering high-quality outcomes with scaled efforts.
• Collaborate with Legal Engineers to understand our customers’ existing legal tools and processes, biggest pain points, and create ways to fix them.
• Support varied projects, by contributing to client presentations, project management resources, and custom contract workflows. 
• Build and improve internal Ironclad Customer Success processes.
• Train and enable customers to help them get the most out of Ironclad. 
• Capture customer feedback and participate in product issue resolutions and product enhancement efforts.
• Be passionate about the customer experience and skilled in translating customer feedback into product requests.

Key Skills

• 1-3+ years of experience at a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred. OR recent college graduate with a history of academic and professional success.
• Consulting or client facing experience is a plus.
• Driven self-starter with the ability to dive deep and learn a new product.
• Technical curiosity and exceptional communication skills (written and verbal).
• Fantastic troubleshooting and analytical skills.
• Customer centric attitude.
• Team and goal-oriented.
• High output; low ego.
• Ability to appropriately spot inefficiencies, prioritize and escalate customer issues, and come up with creative solutions to improve process and scale.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.