Manager - Account Management

Instawork is a mission-driven (and fast growing) company looking for top talent to help us scale our labor marketplace. Our team is composed of talented and dedicated individuals who are passionate about creating economic opportunity for businesses and skilled hourly professionals. Our headquarters is in San Francisco, with hub cities across the U.S., Canada, and India. Our company values are our North Star, guiding us as we craft impactful products and to be extraordinary colleagues to each other. 

We have been fortunate to be funded by some of the greatest technology investors supporting us on this journey, including: Benchmark (Bill Gurley), Greylock Capital, Y Combinator, and many more. Leveraging our accelerating growth, we will continue to grow our team and to expand globally in order to revolutionize the labor market.

We are looking for a motivated and experienced manager to join our rapidly expanding Account Management team. This Manager will be responsible for leading the team to partner closely with our customers, keeping them active and engaged, through proactive 1:1 relationships.The ideal candidate will have proven experience leading Account Management teams, a history of setting and achieving aggressive goals, and show excellent leadership and interpersonal skills.

Responsibilities

• Own the performance outcomes of your team, including customer retention, revenue growth, customer engagement
• Manage and develop your team of Account Managers, consistently providing feedback, guidance and coaching
• Identify barriers to operational excellence and develop new processes to increase efficiency among the team and within the organization
• Execute various projects to facilitate improvements for the customer experience and team effectiveness, including process standardization and performance reporting (frequently requiring cross-functional collaboration)
• Manage stakeholder internal and external communications; de escalate customer challenges and be a professional face of the company
• Partner with your fellow Managers to ensure consistency across teams, collaborate to solve problems and find improvements

Who are you?

• 4+ years of experience working in Account Management (specifically supporting B2B relationships)2+ years leading Account Management teams directly responsible for the outcomes of customer relationships
• Strong analytical and decision-making skills, able to effectively problem-solve with few resources
• Ability to work cross-functionally and to clearly communicate priorities and initiatives
• Demonstrated success with scaling support organizations, including change management and communication
• Proven ability to motivate, influence, and work effectively with different levels of employees and diverse groups
• Ability to tailor communications, including for internal and external senior leaders
• Expert time management and prioritization skills and works well under constraints or high demand

Instawork Values

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

Founded in 2016, Instawork is the leading flexible staffing solution for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than one million workers in the U.S., filling a critical role in local economies. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 U.S. markets. For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about