At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Responsibilities:
- Managing marketing programs and initiatives to accelerate our sales growth. You will work closely with our global and regional marketing plus sales to manage our campaigns and programs across multiple segments and channels i.e. enterprise, industries, audiences, competitive, digital, events, email etc.
- Analyze the results of campaigns in real time, apply findings to increase results, and drive improvements to optimize plans at all times.
- Partner with marketing operations to understand plan performance, track results and share progress with sales and key stakeholders.
Requirements:
- Fluent in business English and plus one or more additional European languages including German, French, Spanish, Italian, Dutch.
- 5+ years of experience planning, executing and optimizing B2B technology demand generation and enterprise marketing programs.
- Strong at business partnering. You engage with and value partnering closely with cross-functional teams including: sales, operations and the broader marketing organization.
- Comfortable presenting to sales and dealing with ambiguity.
- Understanding of marketing tactics - events, paid media, email marketing, webinars, web.
- Strategic problem solver with the ability to diagnose and solve challenges leveraging data and testing.
- Excellent communicator. Written and verbal communication skills.
- Familiar with marketing automation, CRM, attribution and site optimization tools.
- Superior project timeline development and management skills.
- Seasoned at managing multiple complex projects simultaneously.
- Ability to work in a fast-paced environment.
- Able to maintain excellent written and verbal communication with all parties.
- High energy and go getter attitude; comfortable working autonomously.
- Proficient in Google docs, slides, sheets or equivalent (e.g., Word, PowerPoint, Excel).
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
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