Member Insights Analyst Intern

About the role

Chime is looking for a Member Insights Analyst Intern to join our OMX Reporting & Insights team. You will gain valuable professional experience working with cutting edge cloud technology platforms and distributed systems alongside engineers with a wealth of experience to share. This is an exciting opportunity to learn while playing a role in a critical initiative at Chime.

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $34 and up to $50. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to 

• Perform in-depth analysis of 360 views of the member experience: NPS, member feedback, member contacts, etc. 
• Utilize SQL and other data analysis tools for extracting, manipulating, and interpreting large datasets.
• Collaborate extensively with product, engineering teams, and other key stakeholder groups, to transform insights into actionable recommendations for improving customer experience.
• Present findings and strategic recommendations to various stakeholders, including leadership, through clear, compelling narratives and presentations.
• Work on cross-functional projects, providing data-driven insights to support broader organizational strategies.
• Explore opportunities for conducting advanced analytics to better understand customer behavior and preferences.

To thrive in this role, you 

• Are currently pursuing a Master’s degree in a quantitative field like Business Analytics, Statistics, Economics, MBA (with strong analytical background) or related disciplines. 
• Have strong SQL querying skills and are familiar with data visualization tools such as Looker, Tableau, etc.
• Possess excellent communication skills, adept at explaining complex data insights to a varied audience groups
• Exhibit a strong analytical mindset, attention to detail, and problem-solving abilities.
• Show eagerness to learn and a strong interest in using data to understand and enhance customer experiences.
• Are proactive, able to work independently and in collaborative team settings.
• Have a passion for consumer FinTech and are eager to contribute in a dynamic, fast-paced environment.
• Display leadership potential, capable of handling multiple tasks and engaging in complex project work.
• Are adaptable and flexible, ready to take on new challenges.
• Maintain a low ego, open to learning and collaborating with a diverse team.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

Perks once Full-Time

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.