Order Management Specialist

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

About the Role

As the Order Management Specialist at WalkMe, you'll ensure customer orders are processed quickly and in compliance with company requirements and quality expectations. While processing orders, you will communicate with other individuals and departments through multiple levels of management. As an order processing expert, you will assist with workflow improvements in process and systems, and provide training. You will report to the Senior Manager, Deal Desk.

What You'll Own

• Review contracts and order paperwork for completeness and accuracy
• Work with the Deal Desk, Sales, and other teams to obtain documentation for each order
• Enter deal information into Salesforce.com for order processing, invoicing and commissions/forecasting purposes
• Ensure issues are escalated with management, following order management processes
• Help develop workflow improvements, including process and systems (assisting in the development of our requirements, performing systems testing)
• Promote completion of the customer's onboarding requirements and account updates in Salesforce.com

What You Need to Succeed

• 2+ years experience in an Order Management role
• Familiarity with CPQ systems, Saleforce.com experience is helpful for this role
• As a quickly growing company, this role can be intense, and may require working extended hours during end of quarter

What you will love about us!

• Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums, a 401K program, and a vacation policy to encourage a healthy work-life balance.
• WalkMe offices are Work From Home during COVID-19 with frequent virtual social activities to promote positive employee engagement
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.