People Operations Manager

About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

We are looking for a People Operations Manager to support our team. The People Operations Manager will directly handle, advise and coach on employee relations and compensation matters, as well as work with the broader teams to develop and drive initiatives and overall process improvements. This role is critical to enable our business growth and further our mission of bringing joy to customers by helping companies resolve problems faster.

Responsibilities

• Advise and provide coaching to first-time managers on employee relations, systems implementation, compensation, performance management, HR policies and other related topics
• Identify and recommend continuous improvements to HR programs and processes to drive efficiencies and enhance the employee experience
• Conduct exit interviews and support administration of employee off-boarding
• Stay up to date on HR laws and practices (payroll, benefits, compliance, terminations, leave of absences, etc.)
• Manage employee relations and respond to all questions regarding benefits, systems, performance, company programs and policies

Requirements

• 5+ years of HR experience in fast growing organizations
• Knowledge of HR federal & state laws and regulations
• Ability to handle multiple priorities and navigate in a rapidly-changing environment
• Strong communicator with demonstrated experience influencing and collaborating cross-functionally and strong attention to detail
• Experience with being the face of HR, representing policies and practices to managers and employees across the organization
• Proficient with Google Suite and Microsoft Office
• BA/BS degree or equivalent experience

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!