We’re thrilled to announce Handshake’s $80M Series E funding round. From the start, we’ve made it our mission to break down barriers and create equitable access to great jobs. We’re expanding our mission to build a platform students love, that helps early talent of all backgrounds receive access to opportunities – no matter who they know or where they go to school.
Handshake is the largest early career network, helping millions of students from all backgrounds get hired and launch their careers with no connections, experience, or luck required. The Handshake community includes 18 million students and young alumni (9 million active students & alumni) from 1,400 educational institutions including four-year colleges, community colleges, boot camps, and 290+ minority-serving institutions. We connect up-and-coming talent across all 50 states with 600,000+ employers recruiting on Handshake - from every Fortune 500 company to thousands of small businesses, nonprofits, startups, and more. Handshake is headquartered in San Francisco with offices in Denver, New York, and London.
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
Your Impact:
Handshake is hiring a CX Enablement Manager reporting to the Sr Sales Enablement Manager, on the Employer Enablement team. In this role you will have a direct, tangible, and measurable impact on the Customer Success, Account Management, and Program Management teams at Handshake. You will create an extension of our HandshakeU onboarding specifically for all incoming CX hires. You will create and facilitate an ongoing learning structure for product rollouts and CX-specific initiatives. You will have a positive impact on certification scores, NDR, logos retained, and cross-sells. In this role, you will have opportunities to develop collaboration and project management skills, as well as have exposure to the GTM manager and leadership teams.
Your Role
- Design, create, implement, and monitor an onboarding program for our CX / Post-Sales Function
- Continuously monitor, iterate, and improve on our onboarding process to make each new class more successful
- Partner with Managers to develop frameworks and needs assessments for incoming hires
- Partner with Product Marketing for rollout of new marketing collateral and other essential product information
- Assist in providing continuous learning opportunities for the GTM team
- Assist with coordination and rollout of large scale events such as Whiteboard Wednesdays, Sales Kickoff, and internal Quarterly Business Reviews
- Monitor, maintain, and improve internal tools used by the sales team, including Outreach, Gong, ZoomInfo, and LinkedIn Sales Navigator
- Facilitate certification paths for tenured hires during new product rollouts and promotion training
- Initiate and vigorously track sales methodology metrics (MEDDICC)
Your Experience:
- Bachelor's degree or equivalent experience
- Experience in a CSM/AM/Program Management OR learning and development role
- Exceptional presentation and facilitation skills
- A well-defined approach to performance coaching
- Proven ability to work with others to identify needs and drive change
- Experience building consensus and driving change in organizations
- Excellent project and people management skills
- Exceptional technical aptitude
- Disciplined, flexible, and autonomous work habits; we don't micromanage
- Creative and positive mindset
- Deep level of care in helping other succeed
Bonus Areas of Expertise:
- Knowledge of adult learning concepts and methodologies
- Experience building new hire on-boarding programs
- Proficiencies in WorkRamp, Outreach, ZoomInfo, LinkedIn Sales Navigator, and/or Gong
- Knowledge of Handshake product and sales process
Benefits:
- Stock: Ownership in a fast-growing company.
- 401k: We care about your ability to save for your future.
- Family Focus: Parental leave and flexibility for families.
- Time Off: Flexible vacation policy to encourage people to get out and see the world.
- Healthcare: World-class medical, dental, and vision policies.
- Goodies: Whatever hardware and software you need to get the job done.
- Team Fun: Regularly scheduled events, sports, game nights, book clubs.
- Learning: Learning & Development opportunities for you to grow your skills and career.
- Great team: Working with fun, hardworking, nice people who are committed to making a difference!
- ...And much more!
We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.
Interested in what Handshake’s San Francisco HQ is like when we’re together? Check out this video: Just browsing or not ready to apply? Keep in touch with us!
What We Do
Handshake is the college career network of the future, built to transform the recruiting experience for college students, career centers and employers. Our mission is to democratize access to opportunity: to help every college student find the right job for them, no matter where they go to school, what they’re majoring in, or who they know.
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