Principal Pricing Analyst

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We 're constantly learning, creating, and adapting
• Lean: We embrace lean testing and the learning we gain
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

Global Pricing Optimization is one of JustAnswer’s core strategic finance functions, with a broad mandate to guide monetization and pricing strategy across JustAnswer and set pricing as a strategic business lever. We operate at the intersection of strategy, sales, marketing, product, and execution. We support and advise senior management and executives across all dimensions of the on pricing and monetization strategies across our products and services, globally. We are a data-driven company who operates through a culture of experimentation where price testing is critical to success. Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style. Key to success in this role is to be a thought leader with the ability to manage a portfolio of projects with a high caliber team of partners. This is a great opportunity for someone to apply their pricing analytics expertise within a technology focused subscription model business. 

In this role you will manage a broad range portfolio of pricing projects. Beginning with our core business, you will help develop and manage pricing playbooks for core regions in partnership with cross-functional leads from sales, finance, core payments, legal, marketing, and operations. Develop models to support hypotheses to be conducted through experimental design. You will develop a deep understanding of the business from end to end, widing your portfolio to initiatives related to product- or regional-specific pricing, strategic partnerships, etc. This role offers regular visibility to senior and executive management and the opportunity to materially impact JustAnswer’s business. 

Typical effort revolves around devising the pricing strategy, preparing materials on strategic initiatives for executive discussions, secure alignments with key business stakeholders, owning the coordination with cross-functional teams on the execution of pricing strategic initiatives, work with analytics to ensure reporting and track performance. 

Duties and Responsibilities

• Carry out market scan and deep-dive analyses to identify potential opportunities (e.g. vertical analysis, competitive landscape, etc.) 
• Use financial and competitive insights gained through rigorous analysis and research to deploy best-in-class pricing models and achieve alignment between price, value, and business objectives
• Size opportunity along with customer segments and product strategies, own the end-to-end construction of the financial model for these strategies, leverage subject-matter-experts across the organization to build and refine business cases
• Build consensus among cross-functional partners and develop compelling, insightful recommendations for senior management (exec level audience)
• Execute the pricing initiatives in close partnership with cross functional teams and track the performance of the initiative post-launch

Qualifications

     Skills

• 10+ years of relevant finance, corporate development/strategy, banking/consulting, or pricing strategy experience
• An understanding of payments product & technology is preferred and will go a long way in the success of this role
• Superior analytical capabilities with deep understanding of how a business operates, particularly business and product positioning
• Experience in building complex financial models
• Talent for synthesizing complex ideas and communicating them in ways others can easily understand (both verbally and via email/PowerPoint) 
• Highly dependable, with ability to drive things to conclusion across teams
• Must be proactive, resourceful, and demonstrate intellectual curiosity
• Exhibit the highest standards of integrity and be pleasant & fun to work with
• MBA, Master’s degree or equivalent work experience preferred 
• Proficient in Excel, Power Point and notions of Finance/Accounting
• Demonstrated success in a collaborative, entrepreneurial and dynamic work environment  
• Excellent communication, writing and relationship-building skills, with an ability to work with a variety of internal and external stakeholders  
• Shares our values: lean, humble, data-driven, courageous, and innovative 

     Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

     Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

     Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement