Principal Program Manager, Operational Excellence

About the role 

Chime’s Operational Excellence team leads critical company-wide operational strategic initiatives in service of enabling Chime’s growth. We work cross-functionally, delivering objective analysis and insights, and designing and implementing solutions with broad reaching impact across the company. On this team, you may dig into designing new business systems and processes, improving key member journeys, or unlocking new opportunities to enable the company to scale effectively. If you like solving hard problems, are analytical and operationally minded, and like to work cross-functionally, we want to hear from you! 

The base salary offered for this role and level of experience will begin at $130,050.00 and up to $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead cross-functional projects focused on enabling Chime to scale effectively and efficiently, including developing and sharing compelling data-based insights around areas of opportunity and solutions 
• Evaluate, design and implement core business and operational processes ● Drive cross-functional initiatives to create and scale a world-class experience for our members. 
• Contribute to a culture of trust, collaboration and commitment to excellence 

To thrive in this role, you have

• 10+ years experience, including working at a top tier management consulting firm or in business operations at a fast-paced tech startup 
• Razor sharp analytical and problem solving skills, including ability to structure ambiguous problems and leverage data to inform and support critical decisions 
• Experience working with teams across a variety of functions, such as product, engineering, risk, finance and operations. 
• Preference for candidates with deep experience in process management and continuous improvement 
• Excellent communication and presentation skills 
• Low ego with ability to foster collaboration and facilitate teamwork across a broad array of stakeholders
• Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment 

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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