At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We are looking for an experienced technical product storyteller and demo engineer with software development skills who can demonstrate our products in a compelling, succinct, and authentic manner. You will join a stellar, agile marketing and vertical strategy team that brings new products and services to market, drives competitive intelligence and positioning, addresses vertical industry opportunities, and influences go-to-market tactics. You possess a record of success in dynamic environments and grace in collaborating with multiple stakeholders to get stuff done.
Responsibilities:
As the resident technology expert, computer scientist, and architect, you will drive how we make our product vision come to life for customers and prospects alike, leading efforts including:
- Crafting day in the life contact center demos by persona across key industry segments including financial services, healthcare & life sciences, Government, and retail/E-Commerce/CPG/CG
- Building storyboards, scripts, and demos for keynotes, conferences, videos, analyst briefings, and webinars
- Represent Talkdesk at major events and conferences as an expert in SaaS for the contact center
- Learn how the latest technologies work with Talkdesk’s product and incorporate them in your demos
- Create and scale-out demo environments for other team members using the latest cloud-native technologies
Requirements:
- B.S. in CS/SE/EE/IS/MIS or related Engineering/Science programs preferred
- 3-4+ years of experience in technical marketing, IT consulting, product management, or solution consulting
- Strong understanding of SaaS/UCaas platforms, and Web Services.
- Industry knowledge of contact centers, CX, helpdesk, and/or CRM SaaS products is preferred
- Ability to excel in a collaborative, team-oriented environment
- Experience working with cross-functional technical teams
- Proven track record of developing and delivering messaging, demos and materials that drive pipeline, higher win rates, and revenue
- High energy, charismatic, innovative, creative individual
- Proficiency in at least two (2) of the following Key technologies, frameworks, and infrastructure skills: AWS, IVR, Javascript, HTML, REST APIs, Apex
- Highly effective presentation skills to large audiences and potential customers including proven expertise in building content for a technical audience and speaking at tech conferences
- Highly motivated with a sense of urgency and willingness to adjust in a fast- paced, team environment
- Demonstrated success marketing contact center software a plus
Please, add your portfolio with your own writing marketing materials in English to your resume when applying.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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What We Do
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
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