Product Manager (Technical/Integrations)

About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity

UJET is seeking a Senior Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Sr. Product Manager (Technical/Integrations) is a core product Manager role, who will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. Over time this role will gain increasing responsibilities, including the opportunity to manage the roadmap for a specific product area. This role also has a minor focus on product development based on partner platforms and supporting partners who want to develop products based on the UJET platform.
The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.

Responsibilities

• Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
• Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
• Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
• Act as the key authority and point of contact for project development concepts, business strategy and business models.
• Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
• Drive partner integration projects: manage external partner implementation teams. Define integration specifications, and manage to project scope, phases and timelines, and provide support, e.g. helping partners work with our APIs
• Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
• Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines 
• Present and review new features within company, with Marketing and Sales teams and customers
• Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
• Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities

Requirements

• BA/BS degree in computer science or a related technical field, or equivalent practical experience.
• 5+ years of product management experience
  • Minimum of 2 years of experience developing new and evolving features for SaaS platforms. 
• Experience integrating with-, establishing new features based on- , and data flow between- partner platforms. Comfortable working with APIs. 
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Demonstrated ability to define new concepts and features and take these from inception to launch for customers

• Track record of leading cross-functional teams to successfully launch commercial products.
• Strong analytical, problem-solving and organizational skills.
• Strong leadership and interpersonal skills
• Excellent oral and writing communication skills
• Entrepreneurial spirit

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!