About Mixpanel
Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.
Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.
Overview
The goal of the Product Operations Analyst is to enable Engineering, Product, and Design (EPD) to delight customers by building tools and processes that help us stay organized, listen to customers, understand the market and make decisions, and clearly communicate about product vision, strategy, and features.
About the team
The Product team comprises of Product Managers, Product Marketing Managers and Product Strategy & Operations Managers. This team works very closely with both Engineering & Design, and Go-to-market, to realize our vision of bringing high quality products to our users.
Responsibilities
- Own our system for storing the market/customer signals that come into the company every day across all our teams. This includes, but is not limited to sales dealbreakers, user feedback, NPS scores, churn reasons, support tickets, and community posts.
- Organize and simplify how we store and communicate about research, project proposals, and technical and UI designs.
- Manage the tools and processes for communication on behalf of EPD. Example - make sure the internal product roadmap is up-to-date and the go-to-market (GTM) teams know where they can self-serve on answers about product.
- Build and maintain the EPD metrics dashboard. This will require building reporting in Mixpanel and pulling data from BigQuery into Google Sheets for things like data center costs and billing details.
- Design simple, light-weight processes to enable EPD teams by working with other departments to get information or support that EPD needs, while also understanding what they need from EPD.
Requirements
- 2-3 years project management or operational experience at a fast-paced startup or a consulting firm.
- Deep analytical mindset and look at merging quantitative date with qualitative inputs to inform well-baked analyses.
- Systems thinking: you can design processes that are lightweight, simple, self-reinforcing, and make life easier for everyone.
- Excellent project and program management skills with a track record of leading and proactively managing end-to-end execution of projects/programs.
- You can establish trust and alignment working with cross-functional teams.
- Synthesis and clear communication: you can present content so that it is clear and relevant to the target audience.
- Familiarity with pulling data from Salesforce and SQL databases, and building models to support decision-making.
Bonus Points
- Experience using Mixpanel or any other product analytics tool
- Experience at a SaaS start-up
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Culture Values
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers’ success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can’t win without each other
Why choose Mixpanel?
We’re the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital. Over the years, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more. Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service. Today, we’re the only company single-mindedly focused on enabling the world’s most innovative companies to use data to uncover insights about their customers to build better products.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
What We Do
Helping the world learn from its data.
Gallery
