Program Manager Contractor

Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!

Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.

Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.

We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!

Core Values

Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.

• Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
• Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
• Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
• Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback – be open to listening – and actively incorporate the voice of the customer into daily activities
• Growth: Strive for excellence; embrace change; prioritize continuous improvement

The Role

Fusion is seeking a dynamic and experienced leader with a proven track record in managing complex programs to join the team as a full time Program Manager. As a Program Manager, you will take on a pivotal role in driving operational excellence and delivering exceptional service to our largest clients.

As the Program Manager, you will play a critical role in overseeing our largest, most complex client programs. Your responsibilities will include:

• Program Leadership: Provide strategic direction and vision for the program as the single management focal point, aligning it with the organization's objectives and goals.
• Stakeholder Management: Build and maintain strong strategic advisor relationships with internal and external stakeholders, ensuring effective and timely communication and collaboration.
• Operational Efficiency: Continuously monitor and enhance program performance by implementing best practices, streamlining processes, and optimizing resource allocation.
• Budget and Resource Management: Develop and manage program budgets, allocate resources effectively, and ensure cost-efficiency while maintaining quality and client success.
• Risk Management: Identify potential risks, develop mitigation strategies, and proactively address issues that may impact program success.
• Change Management: manage Fusion’s contractual obligations as outlined in the SOW and MSA to ensure the agreed upon scope is delivered and invoke the change control process when necessary to keep the project aligned.
• Reporting and Analysis: Generate regular reports, analyze program performance data, and present insights and recommendations to senior management.

Knowledge, Skills, and Abilities

• Leadership Skills: Strong leadership and team management skills with the ability to motivate and inspire cross-functional teams.
• Strategic Thinker: Demonstrated ability to develop and implement strategic plans that align with organizational goals.
• Communication Skills: Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on finding innovative solutions.
• Customer Focus: A commitment to delivering exceptional customer service and ensuring client satisfaction.

Qualifications (Education and Certifications)

• Bachelor's degree in business, management, or a related field is required.
• A minimum of 10 years of experience in program management, with a successful track record in overseeing large, complex major implementation efforts.

Milestones for the First Six Months

1-month milestones

• Complete all required training
• Integrate to the PMO team – attend PMO meetings
• Shadow client and project meetings
• Become familiar with tech stack

3-month milestones

• Manage assigned project activities and deliverables
• Participate in PMO meetings and activities
• Use all PMO tools to manage projects

6-month milestones

• Own assigned project activities and deliverables in partnership with Customer Success and Account teams as needed
• Proactively manage escalations and chance orders in partnership with project sponsors as needed
• Contribute to PMO SOPs as needed
• Own portfolio level collaboration with Client and Account Teams

Contract rate: hourly. Expected hours: full-time, approximately 40 hours per week. Contractors are not eligible for Fusion employee benefits or bonus.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.