Retirement & Wealth - Customer Identity Access Management - Sr. Product Manager (Remote)

The Senior Technical Product Manager will lead strategy, discovery, prioritization, and delivery for complex digital platform initiatives within the Retirement and Wealth business. The initial focus will be modernizing customer identity and access management capabilities and migrating multiple applications. This role is suited for a product leader who can learn complex systems quickly, engage credibly with engineers and architects, and translate technical decisions into clear customer, business, risk, and delivery implications.

Key Responsibilities

Product Strategy and Outcomes

• Define and communicate the product vision, strategy, roadmap, and measurable outcomes for customer identity and assigned digital platform capabilities.
• Translate business, client, customer, security, operational, and technology needs into cohesive end-to-end product solutions.
• Evaluate existing capabilities and distinguish among required parity, necessary improvement, acceptable change, capability retirement, and future opportunity.
• Prioritize investments using customer value, business impact, risk reduction, technical feasibility, cost, evidence, and delivery dependencies.

Technical Product Leadership and Delivery

• Lead structured discovery and document current-state journeys, system behavior, integrations, failure paths, business rules, operational impacts, and future-state requirements.
• Develop sufficient fluency in authentication, identity, APIs, data flows, integration patterns, platform configuration, security controls, and nonfunctional requirements to guide product decisions and challenge unsupported assumptions.
• Interpret technical documentation, architecture diagrams, API specifications, system flows, logs, and vendor materials, translating the findings into customer, business, risk, and delivery implications.
• Create and maintain an executable Azure DevOps backlog with appropriately structured epics, features, stories, enablers, spikes, tasks, dependencies, and testable acceptance criteria.
• Lead product planning across platform setup, shared capabilities, security controls, application and customer migration, feature rollout, stabilization, and legacy-platform retirement.
• Partner with engineering, architecture, security, operations, and program leaders to build credible plans that account for discovery, design, build, testing, defect resolution, cutover, rollback, and operational readiness.
• Define measurable readiness, go or no-go, rollback, testing, and post-launch success criteria while coordinating customer communications, support preparation, monitoring, and hypercare.
• Track risks, assumptions, issues, dependencies, decisions, and open questions, and provide stakeholders with candid reporting on progress, confidence, tradeoffs, and support needed.
• Work independently, create clarity in ambiguous situations, and influence decisions across product, technology, security, business, operations, and vendor teams.

Education & Experience:

• 5+ years of relevant professional experience, including substantial product-management experience with digital products, enterprise platforms, or technically complex capabilities. 
• Demonstrated ownership of a complex cross-functional product or platform initiative from discovery and requirements through delivery, rollout, and outcome measurement. 
• Ability to understand and discuss system architecture, APIs, data flows, integrations, dependencies, security controls, and nonfunctional requirements with technical partners. 
• Strong experience with product discovery, roadmaps, prioritization, requirements, acceptance criteria, backlog management, and measurable product outcomes. 
• Sound judgment in evaluating technical feasibility, customer impact, delivery risk, tradeoffs, and incomplete information. 
• Strong written and verbal communication skills, including the ability to translate technical subjects for business and executive audiences and influence without direct authority. 
• Bachelor's degree or an equivalent combination of education and relevant professional experience. 

Skills & Abilities:

• Experience with customer identity and access management, identity-platform modernization, user migration, or credential migration. 
• Experience with Auth0, PingOne, PingOne Verify, PingOne DaVinci, or a comparable identity platform. 
• Working knowledge of OAuth 2.0, OpenID Connect, SAML, JSON Web Tokens, multifactor authentication, passwordless authentication, session management, or role-based access control. 
• Experience in financial services, retirement, wealth management, banking, payments, insurance, or another regulated industry. 
• Experience with Azure DevOps or similar delivery tools, API documentation or testing tools, analytics platforms, and monitoring or observability tools. 
• Experience with user-centered design, customer research, journey mapping, or mentoring product managers and business analysts; relevant product, cloud, security, or identity certification is also beneficial. 

Other Requirements:

• Infrequent travel (10%)
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lifts up to 25 pounds
• Performs other duties as assigned

$115,300-$145,000 per year