Customer Success Manager (Mobile First / Tech)

Quick Intro to Sensor Tower

Sensor Tower is a high-growth SaaS company that provides accurate, comprehensive, and customizable mobile market economy analytics to app developers, marketers, and industry analysts across gaming, travel & hospitality, music, finance, broadcast entertainment. We serve a wide range of clients from early-stage mobile innovators to industry-leading Fortune 500 companies.

As a high-integrity source of industry insight, Sensor Tower is regularly cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters. After seven years of building Sensor Tower from a $1M seed investment, we received a $42M growth investment from Riverwood Capital in 2020! 

Sensor Tower is looking for a Customer Success Manager to join our growing team managing the relationship with our clients. As a CSM, you’ll be responsible for deeply understanding customer’s business challenges and goals and be the advisor to client leadership. You will manage your own book of clients, supporting them from onboarding to full deployment to renewal and support upsells. Sensor Tower is a data-driven organization and you will use the data both with your clients and internally.

This position demands strong analysis & communication skills, a sense of personal accountability, a passion for delivering value to our customers, and a desire to be part of a tightly-knit team advocating for the voice of our clients.

Responsibilities:

• Point of contact for assigned customer portfolio, with accountability for customer engagement and retention
• Interface with customer leadership regularly, leading discussions navigating the relationship to support platform adoption and usage
• Deliver training, analytics, insights, and best practices to customer teams 
• Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platform
• Be a strategic expert on mobile insights, app store optimization, and much more
• Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth
• Excellent ability to manage customer relationships, especially sensitive issues and effectively problem solve

Requirements:

• 4+ years of experience in Customer Success management or client-facing consulting or analyst positions; mobile app background is a plus
• Experience working for SaaS-based companies
• Ability to apply innovative thinking to solve complex client challenges
• Strong ability to create, build and leverage relationships and effectively interface with executive-level client leadership
• Strong analytical skills - comfortable using Excel for data analysis
• Experience managing business strategy and plans to drive growth
• Excellent listening, presentation, and written and verbal communication skills
• Effective time management skills; ability to prioritize, delegate and meet deadlines
• BA/BS degree required
• Travel, as required (post-pandemic), to support the above responsibilities

What is it like working at Sensor Tower?  

Sensor Tower’s flexible work environment allows employees to choose how much they want to work remotely or in an office. We offer flexible time off so employees can shape their time away from the office. Our model allows employees to live in greater connection with the people, traditions, places, and activities they love while contributing to their team! 

Sensor Tower provides fair and competitive compensation packages that honor the investment our team members make each day. To support health and wellbeing, we offer industry-standard benefits and additional perks that our employees love. This includes stipends for office and/or gym setup, home internet, and daily meal delivery. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. In support of the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate.

Interested in learning more? Submit your info and let's get a conversation going!