As Clever’s prized CRM Administrator, you’ll own our CRM (Salesforce) while identifying, articulating and implementing new initiatives across our organization. You will work alongside Marketing, Sales and Customer Success as a prominent voice to unify a mission of efficiency and excellence. Able to think part administrator and part analyst you’ll harness Salesforce with exceptional direction and control.
The successful candidate is a self starter willing to push and persevere while managing challenging projects and initiatives. This is a key role to the continued success of Clever. This position reports to the Head of Customer Success Operations and can be based anywhere in the US.
A day in the life :
- Assist with continuous customization of existing platform and new developments, using Salesforce functionality such as formulas, flows, process builder, approval processes
- Ongoing documentation of internal CRM processes
- Work cross functionally to project manage evolution of current Salesforce implementation and responsible for salesforce development strategy and planning,Research identified issues and business needs and propose solutions
- Ensure data integrity via application of validation rules, monitoring of changes, de-duping, and cleanup
Qualifications:
- Ability to design and implement an excellent Salesforce solution to solve an observed problem
- Expert Salesforce report/dashboard builder
- Excellent communication skills and proven success in a dynamic and collaborative environment
- Maintain strong cross functional relationships to partner with business stakeholders to gather requirements and design solutions to improve processes and information flow
- Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
- Work with internal data teams and business owners to develop and maintain salesforce integrations (both internal and third party)
- Think critically and strategically about the evolution of business processes and systems across the organization; see possible gaps and issues before they arise and efficiently work toward their resolution
- Manage relationships with additional external partners as needed, including contractors and developers
What we are looking for:
- Strong project management, problem solving and technical skills to effectively design quality solutions
- Ability to work independently, prioritize, and solve problems proactively
- Experience designing and configuring in a collaborative environment
- Salesforce Administrator or Advanced Administrator certification (ADM 201 or higher) or equivalent experience (Solutions Architect certification a plus)
- Thorough understanding of custom objects, fields, validation rules, workflow rules, process flows, and visual workflow--and knowledge of which situations are appropriate for each
- Exposure to Apex, SOQL, Visualforce, Aura Components, Lightning Components, and/or the Salesforce.com API, and an interest in developing these skills
- Commitment to equity and belonging. At Clever, we believe the classrooms we serve and our company’s halls should be spaces that are diverse, equitable, and inclusive. That is why we are committed to building diverse teams, inviting every voice, and creating a safe space for everyone to be their authentic self. By fostering equity and belonging within our circles of influence, we unlock learning for ALL students.
CLEVER PERKS!
- A competitive salary and equity package in a well-funded, high-growth company
- Unlimited Paid Time Off and Paid Parental Leave
- Top-notch healthcare, vision, and dental coverage for you and your family
- Best-in-class mental healthcare service that supports employees' mental and emotional wellness
- Unlimited book learning credits to amazon.com and small, local bookstores
- Professional development budget and LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
- Annual company retreat and quarterly team events to connect with fun, bright coworkers
For Colorado* based candidates - The range of our base salary cash compensation for this role for candidates living in Colorado is between $90,000-$120,000 - final offers are determined using multiple factors including experience and level of expertise. We offer a full robust benefits package and stock options. Because Clever’s base compensation is driven by location, our recruiters will be happy to discuss a salary range for other locations during the interview process.
*Note: Disclosure as required by sb19-085
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