Senior Associate, Strategy & Operations - Partner Operations

About the Team

On the Merchant Strategy and Operations | Partner Operations team, our mission is to empower Merchants to operate on DoorDash and to ensure DoorDash works equally well for our Merchant Partners.

About the Role

You will report to the Manager, Partner Operations on our Merchant Operations team in our Merchant Strategy & Operations Organization.

As an Associate / Senior Associate on the Merchant S&O, Partner Operations team, you will support operational improvement workstreams with our top local and national Merchant Partners to support all of our audiences (Consumer, Dasher, Merchant). You will work with our Product, Analytics, S&O, and Account Owner organizations to diagnose operational challenges, create a roadmap to fix them, and implement them with the Merchant. You will be the face of Ops with our top Merchants!

You're excited about this opportunity because you will…

• Analyze – Get to the lowest level of detail in diagnosing challenging and complex operational issues our Merchants have operating on DoorDash
• Strategize – Develop a roadmap in partnership with your Manager, Merchants and Account Owners to solve these operational challenges
• Implement – Go to market with your solutions, track success, and pivot to ensure you achieve your goals

Influence – Create deep, trust-based relationships with our Merchant Partners, Account Owners and partners that help you to propel important operational plans

We're excited about you because…

• You have experience working in a similar accelerated environment
• You consistently improve and like getting into the weeds to understand the how's and why's of a problem
• You want to shape the direction of your team, and are accountable for results
• You can motivate people at all levels across a variety of job team
• You take a strategic approach and can translate high-level goals into applicable plans
• 3+ years of experience in consulting / strategy / business development / operations / technology / banking / restaurants / hospitality or related experience; high-growth or early-stage startup experience
• You value collaboration in environments
• You have experience in a customer-facing or relationship management role
• You have experience navigating the following technology (Google Apps + Google Suites, SQL and Excel - can maintain complex spreadsheets, and more)
• The idea of working with top local and national restaurant brands excites you

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees’ happiness, healthiness, and overall wellbeing by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection