Senior Product Manager

Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

As a Senior Product Manager, you will play an integral role as Lightstep grows. You will work closely with Engineering and Design leads to improve the core SaaS experience for our customers and prospects. Through a deep understanding of how Observability benefits developers and operators, you will identify customer and market pains, and ideate and define unique solutions that improve the product experience. You will also work closely with our go-to-market teams to maximize the impact your product delivers. And you will join a small group of Product Managers who love collaborating on complex problems.

You would be a good fit if you have:

• 3+ years of experience building B2B SaaS products and delivering features from concept to launch
• Experience working with or building DevOps products
• A deep empathy for customers and an understanding of the DevOps tool chain
• Analytical skills to make informed decisions, including experience using SQL
• The ability to define and track success metrics and use them to understand how your product is performing
• A drive to understand the needs of your customers and prospects, and translate relevant needs into well-defined problems
• The ability to define and maintain a three-month roadmap that is aligned with the Product Strategy
• Experience cultivating insights from user and market research and helping influence the Product Strategy
• A bias towards action
• Experience closely collaborating with Engineering and Product Design
• Experience working with Product Marketing and Customer Success to launch new products

Lightstep, a part of ServiceNow, is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method or applying, you may contact us at [email protected] for assistance.