Senior Program Manager, Professional Services & Customer Success Enablement

About The Role & Team

The Go-to-Market Enablement team leverages competencies, technology, and process to support the rapid growth of Amplitude. We partner with leaders from the Go-to-Market team (Sales, Marketing, Customer Success, and Partnerships) to develop a cohesive go-to-market strategy and execute on a global scale. 

Customer Success Enablement is an integral component of the GTM Enablement team that will help us achieve operational effectiveness as we build our go-to-market function for the next phase of company growth.

As a PS/CS Enablement Program Manager, you will: 

• Develop programs and training materials to drive the onboarding and ongoing enablement of our customer facing teams, including technical product enablement (CSMs, Solution Architects,  Engagement Managers and Platform Specialists). 
• Improve post sales effectiveness through developing and owning a formal Customer Engagement Process and associated playbooks
• Partner with Managers on development and training of the team on best practices for leveraging content and materials with customers throughout the success process.
• Partner cross-functionally to develop training, content and programmatic plays that enable our Customer Success teams to deliver value to our customers.
• Establish appropriate measurement criteria for the Success enablement function and report quantifiable progress over time.
• Support the post-sales track in our rAMP Boot Camp.

You'll be a great addition to the team if: 

• You love coaching and helping others excel at their jobs
• Have business acumen, drive and initiative to support and drive a growing business
• You have 3+ years experience in post-sales enablement or enablement overall
• You’ve held a Customer Success or Professional Services role and understand best practices for B2B SaaS customer engagement
• You have flexibility to travel.  We have field teams in San Francisco, New York, London, Amsterdam, Paris, and Singapore.
• You’re comfortable working in a high growth and constantly changing environment

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a subscription to Modern Health, and a generous Learning & Development stipend. 

The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers  companies to thrive in the digital era. 

Other fun facts about Amplitude: 

• Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Amplitude is the #1 product analytics solution according to G2.
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures,, Y Combinator and other top tier investors.
• Not only are tech leaders like PayPal, Shopify and Square using Amplitude, but so are some of the biggest, most enduring companies in the world like Walmart and NBC Universal.
• We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive. 
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