Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.
As a Solutions Engineer at Front, you’ll be a partner on the Customer Growth team, helping prospects and existing customers realize Front’s value. You will act as the primary technical point of contact for the customer, and will help to guide them through the product validation journey. As a partner on the accounts team, you’ll address customer challenges, propose solutions, and remove technical roadblocks. This role is highly collaborative; as you will work closely with Marketing to inform go-to-market strategies, and relay customer feedback to Front's Product and Engineering teams.
This role will be required to report to our SF office
What will you be doing?
- Act as a product expert and trusted advisor, externally and internally
- Communicate Front’s infrastructure and technology to customers
- Customize and deliver value-centric product demos
- Participate in customer meetings, helping to address technical questions
- Provide insights and consultation into how organizations can use Front API for custom development
- Build and maintain customer-facing technical collateral and training materials
What skills and experience do you need?
- 2-4 years of solutions engineering experience required
- Strong written and verbal skills
- Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
- Experience speaking to C-level, IT and security with acumen
- A learning mentality and willingness to take on technical challenges
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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What We Do
Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 3,500 businesses rely on their Front inbox to be more productive as a team. Founded in 2013, Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to
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