Sr. Business Systems Administrator

About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

We are looking for a Sr. Business Systems Administrator to join our Revenue Operations team. This role serves as a trusted advisor to sales in owning and managing the salesforce and revenue cycle business systems across the business. This critical role is responsible for actively working with sales, legal, finance, marketing and other cross functional teams on business applications.

Responsibilities

• Use your technical knowledge to help a fast growing company build and scale our Salesforce ecosystem
• Technical, administrative and supporting ownership of the salesforce ecosystem
• Assist in discovering the best software solutions, Salesforce or otherwise, to help support our growing needs
• Be the first point of contact for internal users, providing technical guidance and support
• Through understanding of key end to end CRM - lead to cash processes in both process and technology
• Utilize the latest and greatest automation process (always using code as the last option) to help our users accomplish more with less clicks
• Collaborate with internal stakeholders to develop & implement business requirements, best practices, process flows, operational improvements, configuration, and testing to address our growing needs and maintain data integrity
• Demonstration of platform development best practices and design patterns for implementing highly scalable solutions

Requirements

• 3-5 years of experience as a certified Salesforce Administrator
• Experience with Salesforce, Zuora, Marketo, Vartopia, GetFeedback preferred
• Ability to distill loosely defined problems, identify potential approaches and execute solutions
• Strong understanding of sales processes and methodologies
• Strong organizational skills with ability to manage multiple projects
• Has excellent written and verbal communication skills; ability to work well with cross functional teams such as Sales, Marketing, Finance, Legal and Product

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!