Sr. Manager of Operations (SF, LA or CHI)

Instawork is a mission-driven (and fast growing) company looking for top talent to help us scale our labor marketplace. Our team is composed of talented and dedicated individuals who are passionate about creating economic opportunity for businesses and skilled hourly professionals. Our headquarters is in San Francisco, with hub cities across the U.S., Canada, and India. Our company values are our North Star, guiding us as we craft impactful products and to be extraordinary colleagues to each other. 

We have been fortunate to be funded by some of the greatest technology investors supporting us on this journey, including: Benchmark (Bill Gurley), Greylock Capital, Y Combinator, and many more. Leveraging our accelerating growth, we will continue to grow our team and to expand globally in order to revolutionize the labor market.

Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Senior Manager of Operations, with a proven track record of success to join our rapidly growing team. Reporting to our Head of Operations. This role serves as a critical member of the operations team, and is a “jill-of-all-trades” Senior Manager or Director on the operations team based out of one of our five hubs (SF, LA, Chi, Mia, or NYC). This position would lead a cross functional team responsible for the growth, quality, and management on the supply side of our marketplace.

Responsibilities

• Act as an internal consultant defining and implementing high priority projects to drive meaningful improvements on KPIs 
• Identify business priorities such as growth opportunities or weaknesses and help drive the team’s strategy and improve or innovate processes
• Design processes to implement innovative online and offline user signup strategies
• Optimize the user experience from signup to picking up their first shift
• Recruit, hire, train, and manage a team

Who are you?

• 2-6 years of management consulting, strategy, finance, operations, or high growth startup 
• Bachelor’s degree required, MBA preferred
• Experience leading teams - directly or as a peer - on complex product and/or project rollouts
• A track record of solving ambiguous problems, building for the future, and seeing around corners
• Outstanding project management, communication, and organization skills
• SQL experience is a plus
• An entrepreneur at heart - energized about building new things
• A team player - willing to learn, help others, and take full ownership
• An optimist - our company would not have endured 2020 without positive attitudes and resilience 
• An innovator - this role is being defined for the first time, right now!

INSTAWORKS PERKS

• Medical/dental/vision insurance 
• Health FSA and Dependent Care FSA 
• Open PTO – take the time you need 
• 401k (non-matching) 
• Weekly Lunch, snacks, drinks and fun hospitality events

INSTAWORKS VALUES

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

About Instawork:

Founded in 2016, Instawork is the leading flexible staffing solution for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than one million workers in the U.S., filling a critical role in local economies. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 U.S. markets. For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about

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