Technical Platform Manager, Processor and Platform Operations

About the role

Chime is looking for a Technical Platform Manager to join the Processor and Platform Operations team to operate our core platform capabilities, including card payment processing systems, ACH and other interbank processing and reconciliation systems. The Processor and Platform team’s mission is to empower the development of a member-obsessed Chime experience by strengthening and expanding our proprietary Financial Platform - an operating system for processing all forms of money movement and developing financial software. You will help drive efficiency to ensure these financial capabilities are able to deliver on their 24x7 promise. This position will report to the Director of Processor and Platform Operations.

The base salary offered for this role and level of experience will begin at $103,680 and up to $144,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

• Join a new team of experienced technical platform managers and analysts
• Contribute to the department’s development and implementation of standard processes in the areas of payment systems processing, reconciliation operations, and operational policies & procedures
• Provide technical and professional expertise towards diagnosing, troubleshooting and resolving issues related to Chime’s core banking solutions, payment processing, reconciliation and settlement activities
• Collaborate cross-functionally with technical and product leaders on our platform teams to set strategic priorities that reduce operational risk and improve efficiency, productivity, and performance
• Manage the operational relationships and workstream prioritizations with external stakeholders, banking partners, and payment vendors towards progress and findings that drive solutions
• Use data to monitor processing performance and identify areas of improvement
• Drive continuous improvement and operational resiliency
• Partner with internal and external teams to ensure compliance with regulatory, audit and payment network requirements
• Use your subject matter expertise and experience to help influence how things are done and improve efficiency & efficacy
• Advocate for change and innovation across the enterprise while leading the implementation of enhanced products/services/solutions

To thrive in this role, you have

• 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc.
• A strong understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
• A deep understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Strong technical competence, analytical and problem solving skills
• Technologically inclined skills with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), analytics platforms (Looker, Datadog), SQL, core banking systems and related products, awareness of digital trends, and bank industry technology
• Experience working cross functionally with Product, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and implement both short term and long term optimizations
• A desire to create new processes and are comfortable with ambiguity
• Ability to thrive in a fast-paced environment
• Strong team player attributes and are an effective collaborator
• A member obsessed mentality, eager to learn and improve the user experience
• The drive to deploy processes and playbooks so that we can all sleep well at night or make suggestions to improve them so we can all sleep even better at night
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
• Excellent business acumen, communication skills and a self-starting attitude

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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