The Role
As a Technical Support Engineer, you will provide high-quality customer service and troubleshoot technical problems related to desktops, laptops, printers, scanners, and network devices. You will interact with customers via chat and voice to understand their issues, troubleshoot problems remotely, maintain operational metrics, and identify trends in customer questions. Strong computer skills, knowledge of Windows/Mac OS environments, familiarity with remote desktop applications and help desk software, and excellent communication skills are required for this role. You should be self-motivated, driven, resourceful, and able to work in a team-oriented culture.
Summary Generated by Built In
Role- Technical Support Engineer
Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700+ services that the company provides to the customers round the globe.
As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time.
What will a typical day for Tech Support Engineer look like?
- Interacting with the customers over chat and voice process and understanding their problem
- Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical issue
- Troubleshooting hardware/software/login related problems daily via remote sessions and calls as and when customer needs that.
- Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)
- Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps
What do we expect from you?
- Strong computer skills needed to research, diagnose, troubleshoot and identify solutions.
- Flexibility to work in rotational shifts
- Hands-on experience with Windows/Mac OS Environments.
- Familiarity with remote desktop applications and help desk software.
- Good understanding of computer systems, Printing/scanning devices and other tech products.
- Excellent written and oral communication skills in English
- Passion for Quality Customer Service and ability to handle difficult customers
- Self-motivated and driven.
You should apply if you have/are:
- Self-motivated, driven, and resourceful in a changing environment.
- A mindset for learning, testing new ideas and using data to back up intuition.
- Strong analytical, written, and verbal communication skills.
- Capable of working effectively in a highly collaborative and team-oriented culture.
- Ability to juggle multiple tasks, organize work effectively, conceptualize and prioritize objectives and exercise independent judgment confidently.
Top Skills
**Role- Technical Support Engineer**
Technical Experts For Just Answer (Ja) Is A Passionate Group Of Individuals
That Cater To One Of The Largest Service Categories Out Of 700+ Services That
The Company Provides To The Customers Round The Globe.
As Part Of Tech Support Team
And Any Other Technical Issue
* Troubleshooting Hardware/Software/Login Related Problems Daily Via Remote Sessions And Calls As And When Customer Needs That.
* Maintaining Strong Operational Metrics (Low Refund Rate
And Communication Gaps
**What Do We Expect From You?**
* Strong Computer Skills Needed To Research
And Resourceful In A Changing Environment.
* A Mindset For Learning
And Verbal Communication Skills.
* Capable Of Working Effectively In A Highly Collaborative And Team-Oriented Culture.
* Ability To Juggle Multiple Tasks
Conceptualize And Prioritize Objectives And Exercise Independent Judgment Confidently.
Diagnose
Driven
Laptop
Networking
Organize Work Effectively
Printer
Printing/Scanning Devices And Other Tech Products.
* Excellent Written And Oral Communication Skills In English
* Passion For Quality Customer Service And Ability To Handle Difficult Customers
* Self-Motivated And Driven.
**You Should Apply If You Have/Are:**
* Self-Motivated
Productivity And Csat Scores)
* Identify Trends In Customer Questions And Make Recommendations To The Expert Ops Team On Recruiting
Scanners
Testing New Ideas And Using Data To Back Up Intuition.
* Strong Analytical
Training
Troubleshoot And Identify Solutions.
* Flexibility To Work In Rotational Shifts
* Hands-On Experience With Windows/Mac Os Environments.
* Familiarity With Remote Desktop Applications And Help Desk Software.
* Good Understanding Of Computer Systems
Written
You Will Work To Deliver Consistently High-
Quality Customer Service And Maximize The Productivity By Providing Quality
Solutions To The Customers In Minimal Time.
**What Will A Typical Day For Tech Support Engineer Look Like?** ****
* Interacting With The Customers Over Chat And Voice Process And Understanding Their Problem
* Solving Queries Related To Desktop
The Company
What We Do
Wisdom when you want it™ At Pearl.com, we make the world better by connecting people with verified professionals to help answer questions and solve problems - from the everyday to the life-changing. Please visit us at www.pearl.com. Join the Pearl.com Team. Pearl.com is looking for candidates who are resourceful, creative, & enjoy being challenged.
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