User Experience Researcher

endpoint Clinical is a science company. We believe in a world where seamlessly integrated technology drives clinical trials. Our greatest opportunity to improve the way people live and share life is embedded in the experiences we build, allowing scientists to test new solutions to life’s diseases and ailments. Our products empower empirical research, bringing our global community back together via vaccines and therapeutics.

We’re looking for a UX Researcher to join our product team. As a member of the Product Design team, you will be identifying product strategies by synthesizing mixed-method analysis and leading cross-functional collaboration across multiple product spaces, establishing UX research methodologies to inform product strategy and maturing UX research as a practice in the eclinical space, establishing UX research methodologies to inform product strategy and maturing UX research as a practice in the eclinical space.

Position Overview: The UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. Collaborating across disciplines and business areas, they provide actionable insights and artifacts that drive direction and confidence in product decisions. They lean into ambiguity, inspiring those around them to experiment and think creatively as they explore possible solutions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

*This role can be based remotely.

Responsibilities:

• Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
• Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps
• Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
• Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
• Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change
• Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs
• Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research
• Strengthen the maturity of the UX Research practice by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities

Qualifications:

Education:

• Master’s or Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Experience: 

• 5 years of experience in user research and/or similar field
• 2 years of experience leading and mentoring researchers
• Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
• Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Skills: 

• Strong ability to collaborate and assert a point of view positively.
• Comfortable working across multiple products in a fast-paced environment.
• Excellent attention to detail, both visual and conceptual.
• Listening, synthesizing, and rapport-building.
• Excellent written and oral communication skills with proven ability to present project and status updates.
• Creative collaboration and excels within team dynamics.
• Self-directed, in high communication across functions.

 endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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