At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are ready to be our Vice President, Product Led Growth and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!
Talkdesk’s Product team continues to grow quickly and we’re looking to hire an outstanding leader who can leverage their expertise in Product Led Growth techniques to build growth opportunities for our business in the SMB market and via expansion opportunities with our existing customers. As the leader of this new team, you will articulate a vision for Product Led Growth at Talkdesk, build a practice, and work with your team along with our Engineering, Platform and Product teams in executing that vision.
Responsibilities:
- Act as the GM for the Product Led Growth self service business managing the P&L of the business
- Lead a 1-2 pizza cross functional team to devise and execute a product led growth strategy for onboarding and growing SMB accounts; devise strategies for expanding the Talkdesk install-base using PLG techniques
- Drive the vision and execution of a strategy that leverages continuous optimization to drive key SaaS metrics
- Collaborate with our executive and leadership team to solidify our positioning as a leader in growing business via product led techniques
- Design, deploy and maintain highly scalable systems, tools and processes that are necessary to enable data-driven decision-making across the organization
- Drive innovation by developing new approaches to growth
- Grow the PLG team by hiring talented individuals and developing deep expertise in the team
Requirements:
- Experience growing a cross functional PLG team
- Demonstrated success with PLG techniques
- Hands-on experience in building easily measurable and iterable UX
- Minimum of 4 years of industry experience and expert knowledge in growth, marketing, engineering, or product development/management
- Passion for leading teams, setting vision and developing highly functioning organizations
- Ability to communicate the value and tell the story of PLG across the company
- Love of onboarding
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
Gallery
