VP of Product Growth & eCommerce Strategy

About Us

Our mission is simple: we help people. JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services.  Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

About The Role

As Vice President of Product Management & eCommerce Strategy, you will drive our product strategy, create products that delight our customers and drive business impact. You will lead a team of product managers who are focused on growing our existing business and identifying and developing entirely new products.  You have a demonstrated track record in product management leadership role(s) in a B2C online or mobile business. You are a combination of product strategist, analytical thinker and problem solver, and world class operational leader. You have a bias toward action and thrive on shipping products that drive results. You possess deep customer understanding and empathy, refined product judgment, and inspiring leadership skills. 

Duties and Responsibilities

• Establish, drive, and communicate a strategic product direction that delivers significant business impact
• Define and prioritize the product roadmap for all key product area(s)
• Drive innovation, definition, deliverables planning, and design of new products
• Define and analyze product metrics to inform decision-making and measure success
• Lead, coach, and develop a great team of product managers
• Build strong partnerships with leaders across the company to solve our toughest challenges and create seamless, cohesive experiences

Knowledge and Skills

• 10+ years of product management leadership experience
• 10+ years of B2C product management experience (web and/or mobile)
• Deep understanding of Agile and Lean Start Up concepts  
• Strategic, creative and analytic
• Proven track record of creating hyper-efficient product development processes and delivering aggressive business objectives in a fast-paced environment
• Ability to think strategically, prioritize ruthlessly and execute methodically
• Brilliant product strategist with experience scaling a product from the ground up
• Know how to delight customers and how to use data to know if you did
• Prior startup experience is a must
• BS degree, MS/MBA preferred