Top Tech Jobs & Startup Jobs in San Francisco, CA

Own the strategy, roadmap, experimentation program, launch production, information architecture, content governance, and performance metrics for GitLab’s high-traffic B2B website. Lead cross-functional collaboration across UX, content, product marketing, engineering, analytics, SEO, and localization. Use analytics, research, A/B testing, and AI-enabled workflows to improve conversions, pipeline, trial growth, content quality, and launch effectiveness.

Manage a portfolio of customers to drive adoption and measurable outcomes of the GitLab DevSecOps platform. Act as trusted advisor on Git, branching, SDLC, CI/CD, and DevSecOps best practices; run workshops and Centers of Excellence; translate product usage data into actionable recommendations; collaborate with Product, Engineering, Sales, and Services to improve satisfaction, retention, and expansion.

Owns renewal planning and execution for a portfolio of public sector customers. Develops account strategies, forecasts renewal outcomes using customer health and adoption data, coordinates with Sales and Customer Success, manages renewal risks, executes personalized outreach campaigns, and improves renewal workflows to drive retention and timely renewals.

Designs and owns digital customer journeys and service blueprints that drive retention, product consumption, and revenue. Defines customer actions, signals, interventions, channels, handoffs, content, metrics, and launch plans. Coordinates cross-functional teams through implementation, then partners with Digital Orchestration and Data/Insights teams to optimize live journeys. The role also establishes self-service, AI-assisted, and human-led experiences while improving journey standards and measuring conversion, customer recovery, time to value, and business impact.

Design and optimize digital customer journeys that drive adoption, retention, consumption, and revenue. Create service blueprints, journey specifications, handoffs, triggers, content requirements, and success metrics. Coordinate cross-functional teams to launch journeys, then measure conversion, customer recovery, time to value, retention, and revenue impact. Partner with orchestration, data, marketing, content, product, customer success, and operations teams while owning journey outcomes and continuous improvement.

Leads a North America-based team of Customer Success Managers, coaching team members and improving customer adoption, account health, satisfaction, advocacy, and renewals. Manages staffing, customer escalations, executive relationships, cross-functional collaboration, and process improvement. Partners with Sales, Product, Engineering, and Professional Services while coordinating distributed teams and supporting strategic customer outcomes.

Lead product strategy for tenant scale and unified deployment across GitLab.com, Dedicated, and future deployment models. Define platform requirements, tenant portability capabilities, and scalability priorities; partner with engineering and product teams to align distributed stakeholders. Conduct customer research, build investment cases, facilitate technical tradeoffs, and translate infrastructure complexity into actionable plans. Represent GitLab externally as a thought leader while coaching fellow product managers and guiding cross-team platform investments.

Lead VP-level and senior executive searches across corporate functions, partnering with C-suite leaders on search strategy, market mapping, assessment, selection, negotiation, and hiring. Build passive executive talent relationships, provide evidence-based guidance, manage confidential searches, and improve executive recruiting frameworks, tools, and processes. The role is remote-first and globally distributed.

Leads GitLab’s Database Excellence organization and sets the long-term direction for PostgreSQL and other application datastores. Owns database capacity, availability, reliability, sustainability, infrastructure costs, and platform strategy. Manages engineering leaders, develops staff engineers, oversees hiring and organizational design, sets objectives, manages budgets, guides cross-functional technical decisions, and serves as an escalation point for incidents. The role also advances self-managed upgrades, automation, observability, and database services across globally distributed teams.

The Associate Renewals Manager role supports GitLab’s customer renewal activities in France. The description provides limited role-specific responsibilities or qualifications, but the position likely involves managing customer renewals and supporting retention within GitLab’s remote organization.