Top Tech Jobs & Startup Jobs in San Francisco, CA

Own end-to-end payment operations, including ACH processing, exception handling, refunds, re-debits, and reconciliation. Investigate transaction issues, coordinate payment outage responses, resolve partner escalations, and improve root causes. Collaborate with Engineering, Product, Accounting, Risk, and CX on requirements and launches. Analyze customer feedback, manage bank and payment relationships, and use AI to improve analysis, communication, and automation.

Leads Gusto’s end-to-end new customer experience across discovery, acquisition, onboarding, activation, and shared onboarding platforms. The role owns growth and conversion strategy, AI-powered customer experiences, revenue outcomes, and cross-functional alignment across Engineering, Design, Data, Marketing, Sales, and Finance. It manages and coaches senior product managers while defining product strategy for SMB customers in a multi-product environment.

Leads Gusto’s Payment Operations team and owns end-to-end operations across ACH, wire, RTP, and international payment rails. Manages bank and payment partner relationships, escalations, SLAs, compliance programs, audits, incident response, and reconciliation issues. Hires, coaches, and develops analysts while partnering with Engineering, Product, Accounting, Risk, Legal, and Customer Experience. Drives process improvements, operational rigor, cross-functional initiatives, and AI adoption.

Support Health Insurance sales by building reports, forecasts, and AI-driven tools; manage territory, account routing, and quota processes; troubleshoot CRM and data issues; partner cross-functionally to improve sales efficiency and run recurring forecasting and compensation reconciliations.

Build and support AI-driven workflows and automation for Gusto’s go-to-market organization. The role connects Salesforce, Gong, Outreach, data warehouses, and other systems to improve sales productivity, marketing personalization, customer support automation, and decision-making. Responsibilities include contributing to AI strategy, evaluating models and vendors, establishing performance frameworks, managing cross-functional rollout programs, and scaling safe, reusable automation patterns across Revenue Operations, Sales, Marketing, and Partnerships.

The Senior Product Manager will lead the development of payroll tax products, focusing on strategy, collaboration, and execution to drive market success and customer value.

Support Expansion Sales by building and automating reports, owning weekly forecasts, designing processes and AI-driven automations, managing account and territory administration, troubleshooting CRM/data issues, and partnering cross-functionally to improve rep productivity and revenue expansion.

Lead and grow the Money Movement engineering team responsible for Gusto’s payment rails, APIs, partner integrations, and tier-one money movement systems. Coach engineers, recruit talent, guide technical execution, own reliability and on-call operations, and collaborate with Product, Operations, Accounting, and Treasury. Drive migration from the monolith to a standalone Payments Service with modular APIs, expand domestic and international payment capabilities, and ensure secure, compliant, scalable, and cost-effective payment processing.

Design, build, test, and scale Gusto’s payments infrastructure and distributed systems. Lead architectural decisions, modernize legacy products, develop maintainable production code, and support payment experiences serving millions of businesses. Collaborate cross-functionally with Engineering, Product, Design, Data Science, and Operations teams while mentoring engineers and addressing complex scalability, reliability, and modularity challenges.

Lead the vision, strategy, and execution of Gusto’s conversational AI assistant for small businesses. Expand assistant capabilities across payroll, benefits, time, and compliance; define ecosystem integrations and user experiences; and partner with engineering, data, design, and research teams on APIs, MCP, model behavior, evaluations, quality, and customer trust. The role requires hands-on product leadership, rapid experimentation, and ownership of platform- and experience-level decisions.