Top Tech Jobs & Startup Jobs in San Francisco, CA

Leads Gusto’s Payment Operations team and owns end-to-end operations across ACH, wire, RTP, and international payment rails. Manages bank and payment partner relationships, escalations, SLAs, compliance programs, audits, incident response, and reconciliation issues. Hires, coaches, and develops analysts while partnering with Engineering, Product, Accounting, Risk, Legal, and Customer Experience. Drives process improvements, operational rigor, cross-functional initiatives, and AI adoption.

Design, build, test, and scale Gusto’s payments infrastructure and distributed systems. Lead architectural decisions, modernize legacy products, develop maintainable production code, and support payment experiences serving millions of businesses. Collaborate cross-functionally with Engineering, Product, Design, Data Science, and Operations teams while mentoring engineers and addressing complex scalability, reliability, and modularity challenges.

Manage workforce schedules, time off, intraday staffing, queue routing, and service-level performance across contact channels. Analyze operational data, lead performance reviews, identify root causes, and recommend corrective actions. Build WFM automation, alerts, dashboards, reports, and workflow integrations using AI tools and scripting. Administer WFM and routing systems, respond to PagerDuty incidents, collaborate with stakeholders and vendors, and provide leadership on analytics and operational improvements.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating processes while partnering with Product, Engineering, Compliance, Legal, regulators, and sponsor banks. Develops senior leaders, drives AI-enabled transformation, supports new financial products, and owns customer experience, regulatory integrity, and financial outcomes.

Lead product marketing for new products, offers, and go-to-market motions through experimentation and test-and-learn strategies. Develop segmentation, positioning, pricing, and GTM plans; synthesize market and customer insights; align Product, Sales, Growth, Marketing, and Customer Experience; establish processes for ambiguous initiatives; and define metrics to optimize performance and drive adoption.

Design, build, and harden asynchronous infrastructure and developer tooling to improve engineer productivity. Lead architecture and code-level solutions for background jobs and async communication (Sidekiq, Kafka/Karafka), drive large-scale code migrations using AI, and collaborate with product engineers to measure and iterate on platform improvements and incident resilience.

Lead and grow Gusto's Sales Analytics team to rebuild sales data infrastructure, advance forecasting and causal-inference capabilities, deliver actionable revenue insights, enable AI-driven self-service analytics, and partner cross-functionally to drive scalable, high-impact analytics for acquisition and expansion.

Lead design and implementation of the Tax platform, scale Ruby/Rails and TypeScript/React systems, build APIs and tools for reliability and extensibility, integrate safe agentic AI guardrails, drive technical strategy and roadmap, improve incident response, and mentor engineers to deliver compliant, fault-tolerant systems.

The Senior Staff Security Engineer will lead edge and network security at Gusto, managing Cloudflare tools and network architecture, focusing on automation and policy-as-code practices while collaborating across teams.

Design, build, and maintain scalable Salesforce Apex solutions for Sales and Customer Experience teams. Use AI coding assistants throughout development, apply Salesforce architecture and release-management practices, deploy with sf CLI, and build reliable production systems at scale. Translate ambiguous requirements into scalable technical solutions, measure feature impact, and contribute to non-Salesforce codebases when needed.