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The role involves defining metrics, delivering insights, conducting analyses, driving alignment across teams, and leveraging AI for Customer Success strategy.

Operate and improve reliability across Retool Cloud, managed single-tenant, BYOC, and self-hosted deployments. Automate provisioning, upgrades, migrations, secret rotations, and Terraform workflows. Improve observability, design safer deployment/rollback paths, and create migration flows. Partner with product engineers, troubleshoot customer environments, lead risk decisions, and write runbooks, docs, and migration guides to reduce toil and scale operations.

Lead customer-facing technical engagements by building Retool applications, integrating the platform with enterprise systems, guiding partners, scoping and selling services, creating service offerings, enabling partners, and providing delivery oversight and risk management to ensure successful implementations.

Lead customer engagements implementing Retool solutions, build and integrate full‑stack applications, advise partners, scope and deliver professional services, and drive service offerings and operational processes to scale the practice.

The IT Engineer will design and build internal automation systems, improve operational workflows, mentor junior staff, and enhance security compliance through scalable solutions.

As a Data Scientist, you'll analyze customer behaviors and product performance, build models to influence strategies, and support decision-making across teams.

The Software Engineer will improve Retool's core editor, enhance UX, debug issues, and work on scalability. Collaborating across teams and maintaining customer focus is key.

As a Software Engineer on the Governance team, you'll develop systems for data access control, enhance admin experiences, and ensure security compliance for Retool's enterprise-level users.

The Product Manager will define and scale automation capabilities at Retool, leading the evolution of workflows, integrations, and AI-driven agents while collaborating with engineers and designers.

As a Software Engineer at Retool, you'll design and manage backend solutions, ensure data accessibility, and solve customer issues, contributing to product growth and user satisfaction.