Top Tech Jobs & Startup Jobs in San Francisco, CA

Designs and owns customer journeys and service blueprints that drive adoption, retention, consumption, and revenue. The role defines customer signals, interventions, channels, handoffs, content, metrics, and build plans; coordinates cross-functional teams through launch; and remains accountable for optimization and measurable outcomes. It partners with Digital Orchestration, Lifecycle Marketing, Data/Insights, Content, Product, Customer Success, and CX teams across products and customer coverage models.

Leads a North America-based team of Customer Success Managers, coaching performance and career growth while driving customer adoption, account health, satisfaction, advocacy, and renewals. Manages staffing, customer escalations, executive relationships, cross-functional collaboration, and process improvement. Partners with Sales, Product, Engineering, and Professional Services to improve customer outcomes and team effectiveness across distributed regions.

Serve as a trusted advisor to a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Lead workshops and Centers of Excellence, provide deployment and operational guidance, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints, and collaborate with Product, Engineering, Sales, and Professional Services to align on customer success plans and issue resolution.

Build and maintain fullstack features for GitLab’s post-purchase subscription lifecycle, including renewals, billing accounts, auto-renewal, overages, reconciliations, and subscription visibility. Design resilient frontend and backend solutions using Ruby on Rails and Vue.js, integrate billing and customer systems, ensure reliable and well-tested releases, reduce technical debt, participate in code reviews, and support incident response for revenue-critical workflows.

Set product strategy for tenant scale and unified deployment across GitLab’s SaaS, Dedicated, and future deployment models. Define platform requirements, drive tenant portability and infrastructure scalability, build investment cases, and align distributed engineering and product teams. Engage customers on isolation, regionality, compliance, and operational readiness; translate complex architecture into plans and priorities; represent GitLab externally as a thought leader; and coach other product managers.

Lead VP-level and senior executive searches across corporate functions, partnering with C-suite leaders on strategy, assessment, selection, negotiation, and hiring. Build talent strategies through market mapping, research, sourcing, and competitive intelligence; manage confidential searches and executive candidate relationships; and improve recruiting frameworks, assessment practices, reporting, and tools within a globally distributed Talent Acquisition team.

Manages customer renewals in the France market for GitLab’s DevSecOps platform. The provided description contains no specific responsibilities, qualifications, or experience requirements beyond the role title. GitLab offers remote work, benefits, professional development support, and equity-related programs.

Leads GitLab’s Database Excellence organization and sets the strategy for PostgreSQL and other application datastores. Owns database capacity, availability, reliability, sustainability, infrastructure costs, and platform investments. Manages engineering leaders and develops senior engineers, oversees hiring and organizational design, establishes objectives and KPIs, manages budgets, and partners cross-functionally on technical decisions. Serves as an escalation point for incidents while advancing automation, upgrades, self-managed database experiences, and company-wide datastore strategy.

Own complex enterprise customer escalations from engagement through resolution. Coordinate Engineering, Support, Product, Customer Success, Sales, and executives; maintain resolution plans; lead high-stakes communications, post-escalation reviews, relationship repair, and corrective actions. Develop escalation playbooks and process improvements while supporting globally distributed, 24-hour coverage.

Own regional marketing strategy and execution for a sales territory, including events, account-based campaigns, digital and content programs, partner marketing, and demand generation. Manage campaigns from planning through measurement, optimize pipeline contribution, control budgets, coordinate agencies and partners, and mentor regional marketers. The role targets enterprise technology decision-makers and requires travel up to 50%.