Top Tech Jobs & Startup Jobs in San Francisco, CA

Leads a North America-based Customer Success team, coaching Customer Success Managers and Architects, strengthening customer adoption and relationships, managing staffing and escalations, and improving team processes. Partners with Sales, Product, Engineering, and Professional Services to deliver measurable customer outcomes, support renewals, and develop trusted executive-level partnerships. The role also oversees initiatives, hiring, resource assignments, and talent development across distributed teams.

Advise strategic customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, onboarding, and platform maturity. Own customer success plans, goals, KPIs, retention, expansion, and satisfaction for a portfolio of accounts. Coordinate with Sales, Support, Product Management, Engineering, and Professional Services to resolve escalations, provide technical enablement, and identify training and growth opportunities.

Own the technical strategy for strategic technology partners, translating partner roadmaps into GitLab integrations and product opportunities. Lead architecture reviews, technical workshops, prototypes, business cases, and cross-functional delivery. Manage AI model evaluation with R&D, assess cloud and DevSecOps technologies, influence product roadmaps, and resolve complex partner-system issues. The role requires cloud architecture, DevSecOps, CI/CD, AI model and agent expertise, executive communication, and occasional quarterly travel.

The posting provides no specific responsibilities or qualifications. The role appears to manage Customer Success Engineering at GitLab, a remote DevSecOps software company, with team members expected to use AI in daily workflows.

Own the vision, strategy, roadmap, and launch of GitLab’s test and code coverage capabilities. Lead customer discovery and collaborate with Engineering and Design to improve pipeline failure diagnosis, test automation, test optimization, coverage analysis, and safe agent-driven recovery. Define measurable outcomes, validate solutions with customers, influence cross-functional stakeholders, and mentor product managers while advancing developer workflows and software quality.

Leads FP&A for GitLab’s R&D organization, partnering with the CTO on planning, forecasting, investment decisions, efficiency metrics, headcount, cloud and AI costs, and long-range strategy. The role oversees financial modeling, process redesign, AI-enabled finance transformation, business cases, and cross-functional collaboration with People, Accounting, Procurement, and Engineering. It also manages and develops the R&D finance team in a remote, asynchronous environment.

Lead an eight-person Analytics Engineering team and set the strategy for trusted, AI-ready self-service data. Own semantic models, governed metrics, data modeling, BI tools, LLM-powered data access, evaluation and telemetry systems, and production data applications. Establish governance, security, testing, deployment, and monitoring standards; define the long-term roadmap; partner cross-functionally; and hire, coach, and retain a high-performing team.

Own and improve the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support processes, and data quality. Translate field needs into system requirements, improve engagement routing and handoffs, support capacity planning and business reviews, and turn feedback into sustainable operational improvements. Partner with Revenue Technology, Analytics, system owners, and SA leadership across a distributed organization.

Manage and support Workday and related people technology systems, including recurring processes, security roles, audits, configurations, testing, upgrades, reporting, dashboards, data loads, and documentation. Prepare SOX ITGC evidence, troubleshoot issues, improve processes using cycle-time analysis and AI tools, train stakeholders, and support cross-team implementations in a remote environment.

Lead corporate legal counsel will manage securities law, SEC reporting, corporate governance, board matters, equity plans, entity governance, and public company disclosures. The role supports M&A and strategic transactions, manages outside counsel, advises senior stakeholders on legal and business risks, and develops scalable legal processes, templates, and workflows. Collaboration spans Accounting, Finance, Corporate Development, Investor Relations, People, Tax, Treasury, and other global teams.