Leads customer-facing technical discovery, workshops, architecture discussions, deployment planning, opportunity qualification, and platform enablement for AI infrastructure and services. Coordinates Sales, Product, Engineering, Architecture, Marketing, GTM, PMO, and Solutions teams to translate customer requirements into structured technical inputs, prioritize engineering needs, improve deployment readiness, reduce technical risk, and increase platform adoption.
Director, Customer Platform Enablement
US Remote
About Blaize
Blaize (Nasdaq: BZAI) is a leader in programmable, energy-efficient edge AI computing, building the AI platform that brings intelligence from the cloud to the real world. Our technology powers mission-critical applications across smart cities, industrial automation, healthcare, telecommunications, retail, logistics, automotive, and defense.
We are at an exciting inflection point, expanding from breakthrough edge AI technology into a full-stack AI platform serving enterprises, governments, and cloud service providers around the globe. By combining innovative computing architecture with scalable AI solutions, we are helping organizations deploy AI where decisions matter most.
Headquartered in California with a global presence across North America, Europe, the Middle East, and Asia, Blaize offers the opportunity to work alongside talented innovators who are shaping the future of AI in the real world.
Learn more at www.blaize.com or follow us on LinkedIn at @blaizeinc.
Role Overview
We are seeking a Director of Customer Platform Enablement to lead customer-facing technical alignment and platform enablement activities across our AI infrastructure and AI services platform.
This role serves as the bridge between Sales, Customers, Product, Engineering, Architecture, and Solutions teams, helping translate customer opportunities into structured technical engagements while improving platform readiness, customer alignment, deployment planning, and ecosystem adoption.
The ideal candidate combines strong technical understanding with customer engagement experience, platform enablement expertise, and cross-functional coordination skills.
This role serves as the bridge between Sales, Customers, Product, Engineering, Architecture, and Solutions teams, helping translate customer opportunities into structured technical engagements while improving platform readiness, customer alignment, deployment planning, and ecosystem adoption.
The ideal candidate combines strong technical understanding with customer engagement experience, platform enablement expertise, and cross-functional coordination skills.
Key Responsibilities
- Lead technical discovery and opportunity qualification activities for strategic customer and partner engagements.
- Translate customer and ecosystem requirements into structured technical and product inputs.
- Lead customer workshops, technical reviews, architecture discussions, and deployment planning activities.
- Build alignment with Sales, Marketing, GTM, and Solutions teams around customer opportunities and platform positioning.
- Drive structured GTM readiness inputs for platform capabilities and AI services.
- Help build customer-facing technical collateral and capability positioning materials.
- Work closely with Sales teams to gather the necessary technical, commercial, operational, organizational, and strategic inputs required for opportunity assessment and engineering prioritization discussions.
- Help structure and normalize engineering asks emerging from customer opportunities.
- Improve visibility into technical scope, dependencies, implementation assumptions, technical risks and engineering effort requirements
- Support prioritization discussions by providing customer and deployment context.
- Drive alignment across Product Management, Engineering, Architecture, PMO, Sales, Marketing, GTM, and Solutions.
- Coordinate customer-driven readiness reviews, technical alignment discussions, and deployment planning activities.
- Support platform adoption and technical onboarding activities for strategic customers and partners.
- Help identify gaps impacting deployment readiness and customer adoption.
- Improve technical feedback loops between customer engagements and internal platform teams.
Qualifications
Required
- Strong background in AI infrastructure, AI systems, accelerated computing, or semiconductor platforms.
- Experience working across Product, Engineering, Sales, Marketing, and customer-facing technical engagements.
- Strong understanding of AI inference systems, AI services, runtime/platform architectures, and deployment infrastructure.
- Strong communication and organizational alignment skills.
- Ability to independently lead complex technical customer and partner engagements.
Preferred
- Experience with AI accelerator platforms or edge-to-cloud AI systems.
- Experience with AI model deployment and inference optimization.
- Familiarity with AI services and multimodal AI workflows.
- Experience supporting GTM and customer enablement activities.
Success Metrics
• Improved technical readiness for GTM activities
• Better customer opportunity qualification and alignment
• Reduced engineering fragmentation from unstructured requests
• Improved visibility into technical scope and execution risks
• Faster conversion of customer opportunities into deployable platform capabilities
• Improved customer technical engagement quality and platform adoption
• Better customer opportunity qualification and alignment
• Reduced engineering fragmentation from unstructured requests
• Improved visibility into technical scope and execution risks
• Faster conversion of customer opportunities into deployable platform capabilities
• Improved customer technical engagement quality and platform adoption
Blaize is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees, and we honour requests for preferred pronouns. It is our policy to comply with all applicable national, state, and local laws pertaining to non-discrimination and equal opportunity.
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