Technical Consultant 1 - 26413

Project preparation

• Develop testing, training, and adoption plans, including schedules, responsibilities, readiness requirements, and completion criteria.   
• Review requirements, user stories, workflows, and business process documentation.   
• Identify areas requiring additional customer communication, training, or support.   

Build and configuration  

• Maintain user stories, business process documentation, and workflow diagrams.   
• Plan and support Over-the-Shoulder validation and Work in Progress sessions, defining participants, topics, schedules, and expected outcomes.   
• Support unit testing and document results, issues, and follow-up actions.   
• Communicate interim releases and provide knowledge transfer on new functionality.   

System and end-to-end testing  

• Develop end-to-end test scenarios and scripts based on approved requirements and representative customerworkflows.   
• Execute system tests prior to formal customer testing and confirm requirements are configured as expected.   
• Coordinate end-to-end demonstrations and validation sessions, and provide sample scripts to support customer testing.   
• Document results, defects, and risks, and work with development and quality assurance teams to resolve issues.   

Release and quality coordination  

• Serve as project test lead, coordinating testing activities and reporting on progress, release readiness, risks, and open issues.   
• Manage defect review, assignment, verification, and status updates, ensuring defect records are complete and accurate.   
• Coordinate build releases with development and quality assurance, perform smoke testing, and prepare release notes.   
• Package, publish, and communicate releases, including contents, known issues, and follow-up actions, per project procedures.   
• Support project managers with release schedules, test-cycle exit criteria, and readiness decisions.   

Training and adoption  

• Develop customer training plans, schedules, demonstrations, job aids, and process guides.   
• Deliver and support training sessions, answering process and functionality questions.   
• Gather user feedback, identify additional coaching needs, and communicate adoption concerns to the project team.   
• Support change management during and after implementation, helping customers adapt to new processes and functionality.   

Knowledge transfer and documentation  

• Maintain current project documentation, including decisions, process updates, test outcomes, defects, and releases.   
• Ensure clear, consistent communication between the project team and customer stakeholders.   
• Support handoff by documenting open items, known issues, and next steps, and create reference materials for post-project use.   

Competitive Candidate Profile 

• Bachelor’s degree in business, information systems, education, project management, or a related field, or equivalent experience.  
• Experience in software implementation, quality assurance, customer training, business analysis, or change management.  
• Experience developing test scenarios, test scripts, training materials, or process documentation.  
• Excellent written and verbal communication skills, with the ability to engage technical and nontechnical stakeholders.  
• Strong organizational skills and attention to detail, with the ability to manage multiple deadlines and escalate risks promptly.  

Preferred qualifications 

• Experience supporting enterprise software implementations.  
• Experience with end-to-end, system, user acceptance, or unit testing, defect tracking, and release management.  
• Familiarity with workflow diagrams, user stories, and business process mappinng.
• Experience delivering virtual or in-person training and applying change management and user adoption practices.