Top IT Support & Helpdesk Jobs in San Francisco, CA

Provides onsite and remote IT helpdesk support for Samsara employees. Responsibilities include troubleshooting, ticket management, new-hire onboarding, laptop and peripheral provisioning, access management, hardware recovery, asset management, endpoint support, SaaS rollouts, networking, security audits, documentation, and infrastructure project assistance. The role is based onsite five days per week in San Francisco and requires occasional off-hours support.

Supports Salesforce administration, configuration, automation, data quality, security settings, user access, and platform optimization. Gathers business requirements, configures Flow and other Salesforce features, monitors support tickets, performs first-level issue triage, maintains documentation, and collaborates with senior team members. The role also uses Claude to build automations for internal process management and monitoring.

Leads IT infrastructure and service desk teams, managing SLAs, incidents, changes, budgets, vendors, endpoint management, Microsoft 365, identity administration, Intune, and infrastructure projects. Reports operational metrics to senior leadership and partners with business leaders on technology planning. Requires 5+ years of IT operations experience, people-management experience, and hands-on expertise with ITSM tools, Microsoft 365, Azure AD or Entra ID, and Intune.

Provides advanced technical support to GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Builds customer relationships, resolves critical incidents, collaborates with Product, Development, Infrastructure, Customer Success, and Sales teams, and contributes to bug fixes and roadmap influence. Creates reusable support documentation, shares technical knowledge, and participates in hiring activities.

Provide Tier 2 support and escalation management for hardware, OS, networking, and access issues across multiple platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/knowledge base, collaborate with cross-functional teams, and automate workflows to reduce ticket volume and improve SLA performance.

The Data Center Technician role involves ensuring the smooth operation of the data center, performing maintenance, and troubleshooting hardware and software issues.

The Data Center Technician role involves providing technical support, maintaining data centers, and ensuring operational efficiency of systems and equipment.

Belvedere Trading is seeking a Data Center Technician to support their proprietary technology infrastructure and ensure efficient operations. Responsible for maintenance and resolution of technology-related issues.

The IT Disaster Recovery Specialist will engage in disaster recovery planning and execution, ensuring business continuity in case of IT disruptions.

The Data Center Technician will support the firm's technology operations, ensuring the functionality and maintenance of data center systems and infrastructure.