Top IT Support & Helpdesk Jobs in San Francisco, CA

Provide Tier 1–2 IT support for Windows and macOS workstations, manage SaaS admin tasks (Okta, Google Workspace, Zoom, Zendesk, Office 365), support AV and meeting room systems, administer MDM/JAMF, handle onboarding/offboarding, manage IT assets and vendor orders, create documentation, and lead small IT projects while providing onsite and remote support in the NYC office.

Provide on-site and remote IT support for Windows and macOS workstations, troubleshoot hardware/software, manage SaaS admin (Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365), configure SSO, maintain AV/meeting room systems, handle asset management, onboarding/offboarding, coordinate vendors, assist with network tasks, create documentation, and lead IT projects to improve processes.

Provide multi-channel technical support for Corptax customers, validate installations, triage and resolve intermediate-level issues, document cases, review knowledge-base content, perform release testing, participate in on-call rotation, and collaborate on projects to improve support processes.

Provide multi-channel technical support for Corptax customers, validate and triage installations on Microsoft enterprise systems, document cases, perform release testing, collaborate with teams, and assist on projects. role includes rotating on-call, occasional weekend overtime, and developing technical proficiency with Corptax products.

Provide technical support for self-managed and SaaS GitLab customers, triage and reproduce issues, write bug reports and documentation, collaborate with Product and Engineering to fix bugs, contribute code and tools, participate in on-call rotations and hiring processes, and improve support processes.

Support configuration, maintenance, and optimization of IBM Maximo applications. Assist with application design, workflows, automation scripts, testing, troubleshooting, data imports/exports, basic reporting, and documentation while following IT governance and change management.

Provide Tier 1-3 IBM TRIRIGA help desk support, triage and resolve tickets, maintain user profiles/configurations, develop and deliver end-user training, create and update online help/documentation, participate in status reporting, and provide occasional on-site support while working remotely on Eastern Time hours.

Support and maintain Salesforce Service Cloud and enterprise CCaaS platforms (Zoom, Genesys, Amazon Connect). Perform admin tasks, configure case management and automation, assist DevOps and releases, monitor platform performance, troubleshoot integrations, support reporting and data quality, and collaborate on CX improvements and governance.

Senior technical lead for card operations support overseeing escalations across authorization, clearing/settlement, disputes, BIN/card configuration and tokenization. Leads incident response (Sev1/Sev2), authors RCAs and runbooks, mentors Tier 1/2 staff, collaborates with Engineering/Product/Network Ops, and drives process improvements to meet SLAs and improve client satisfaction.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, reverse osmosis). Troubleshoot, manage part replacements, programming, logistics, warranty inquiries, and coordinate with third-party service contractors. Use Salesforce, review wiring diagrams/schematics/CAD, provide on-site startup assistance, and participate in rotating after-hours on-call support. Travel ~20%.