Top IT Support & Helpdesk Jobs in San Francisco, CA

The Data Center Technician is responsible for supporting the operations of the data center, ensuring its efficient performance and stability.

The Systems Administrator will manage operational systems like Zendesk, ensuring efficient day-to-day usage and optimizing workflows while collaborating with cross-functional teams and maintaining security standards.

Provide onsite and global IT user support: troubleshoot hardware, software, networks, and endpoint devices; manage user accounts and access systems; maintain documentation; support badge/CCTV/timekeeping systems; run installations, training, vendor coordination, and IT projects to maximize availability, security, and user productivity.

Leads a team of Salesforce business analysts and administrators supporting Salesforce and PEGA applications. Oversees configuration changes, user support, reporting, dashboards, workflows, data quality, production support, training, change management, and platform adoption. Partners with development and service leadership on analytics, process improvements, KPIs, project priorities, and build-or-buy decisions. Manages team performance, stakeholder relationships, operational procedures, and service delivery.

Leads a team of Salesforce Business Analysts and Admins supporting configuration, production operations, reporting, workflows, user troubleshooting, training, and change management. Partners with development and service leadership to improve data quality, productivity, adoption, and service delivery. Sets team goals and KPIs, manages performance, oversees stakeholder relationships, supports project decisions, and ensures successful implementation and ongoing optimization of Salesforce and PEGA solutions.

Support configuration, maintenance, and optimization of IBM Maximo applications. Assist with application design, workflows, automation scripts, testing, troubleshooting, data imports/exports, basic reporting, and documentation while following IT governance and change management.

Administer and deploy IBM Maximo Application Suite; perform systems analysis, design solutions, develop test cases and documentation, support SDLC and integrations, write/modify SQL/Java/HTML/JavaScript/XML, lead project tasks, provide customer-facing support (remote) and occasional travel, and meet federal security and NIST 800-171 requirements.

Provide Tier 1–2 IT support for Windows and macOS workstations, manage SaaS admin tasks (Okta, Google Workspace, Zoom, Zendesk, Office 365), support AV and meeting room systems, administer MDM/JAMF, handle onboarding/offboarding, manage IT assets and vendor orders, create documentation, and lead small IT projects while providing onsite and remote support in the NYC office.

Provide on-site and remote IT support for Windows and macOS workstations, troubleshoot hardware/software, manage SaaS admin (Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365), configure SSO, maintain AV/meeting room systems, handle asset management, onboarding/offboarding, coordinate vendors, assist with network tasks, create documentation, and lead IT projects to improve processes.

Provide technical support for self-managed and SaaS GitLab customers, triage and reproduce issues, write bug reports and documentation, collaborate with Product and Engineering to fix bugs, contribute code and tools, participate in on-call rotations and hiring processes, and improve support processes.