Top IT Support & Helpdesk Jobs in San Francisco, CA

Provides first-line IT support for office and remote associates, resolving endpoint, network, identity, access, email, and Microsoft 365 issues. Manages user accounts, endpoint provisioning, onboarding and offboarding using Active Directory, Entra ID, Intune, Autopilot, and Jamf. Documents resolutions, maintains support procedures, escalates complex issues, participates in major incident response, and improves support processes. Requires occasional domestic and international travel and limited after-hours support.

Support configuration, maintenance, and optimization of IBM Maximo applications. Assist with application design, workflows, automation scripts, testing, troubleshooting, data imports/exports, basic reporting, and documentation while following IT governance and change management.

Provide Tier 1-3 IBM TRIRIGA help desk support, triage and resolve tickets, maintain user profiles/configurations, develop and deliver end-user training, create and update online help/documentation, participate in status reporting, and provide occasional on-site support while working remotely on Eastern Time hours.

Provide Tier 1–2 IT support for Windows and macOS workstations, manage SaaS admin tasks (Okta, Google Workspace, Zoom, Zendesk, Office 365), support AV and meeting room systems, administer MDM/JAMF, handle onboarding/offboarding, manage IT assets and vendor orders, create documentation, and lead small IT projects while providing onsite and remote support in the NYC office.

Provide on-site and remote IT support for Windows and macOS workstations, troubleshoot hardware/software, manage SaaS admin (Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365), configure SSO, maintain AV/meeting room systems, handle asset management, onboarding/offboarding, coordinate vendors, assist with network tasks, create documentation, and lead IT projects to improve processes.

Provide technical support for self-managed and SaaS GitLab customers, triage and reproduce issues, write bug reports and documentation, collaborate with Product and Engineering to fix bugs, contribute code and tools, participate in on-call rotations and hiring processes, and improve support processes.

First-line IT support for company employees: troubleshoot and resolve software, hardware, and account issues, document tickets, escalate complex problems, and provide Tier 1 support for enterprise AI tools (access, accounts, basic how-to). Support device provisioning/deprovisioning, remote network and device administration, maintain KB articles, and assist with technology initiatives and executive-level sensitive situations.

Provide first-line remote IT support (≈85%): troubleshoot PCs, Macs, mobile devices, printers, and network issues; document and resolve tickets; escalate when needed. Provide Tier 1 support for enterprise AI tools (≈15%): handle access and common how-to questions for Claude Enterprise and Microsoft 365 Copilot, assist with account provisioning/deprovisioning, maintain FAQs/KB articles, and escalate governance or complex issues.

Provide Level 1 remote and on-site IT support for hardware, software, network and security. Own incidents end-to-end, document resolutions, escalate to Level 2/3, maintain knowledge articles, analyze recurring issues, complete training, and work rotating shifts supporting APAC and North America.

The IT Disaster Recovery Specialist is responsible for developing, implementing, and overseeing disaster recovery plans to ensure business continuity during disruptions.